How many chats a month?

Value of the chats that don't book: 105,000SAR a month

Chats that don't book, times your average first visit. That's what sits unbooked in your WhatsApp each month; it isn't a promise of what Qaswa recovers.

How it's worked out

The calculator multiplies the chats that don't turn into a booking by your average first visit. We add no assumptions of our own.

It doesn't mean every one of those chats could have booked; some patients are only asking. It shows how much passes through WhatsApp each month without reaching your calendar.

The best way to find your real booking rate: count one week's chats, and how many ended in an appointment.

Week of 9–15 NovExample

Median first reply6 s

Handed to staff14

No-shows rebooked5 of 7

SourceChatsBookedShowedAd spendPer booked
Instagram: whitening offer14251443,200 SAR63 SAR
Facebook: implant consult6417152,400 SAR141 SAR
Instagram: braces38981,100 SAR122 SAR
No ad572220––
Total30199876,700 SAR87 SAR

Every chat ends with a time offered

Qaswa replies in seconds, offers a specific time in every answer to a price question, and follows up with anyone who didn't book.

Palm Smile Cliniconline

From your Instagram ad: whitening offer

Hi, how much is teeth whitening?

9:41 pm

Hello, and welcome. Whitening is 899 SAR, consultation included. Would Wednesday at 4:30 pm work, or is another time better?

9:41 pm

Wednesday is good

9:42 pm

You're booked for Wed 12 Nov at 4:30 pm with Dr. Noura. I've sent you the clinic's location.

9:42 pm

Booked · Wed 4:30 pm · confirmation sent

Free reply-time test

Let us message as a patient.

Within 24 hours you get a short report: how fast your team replied, whether they gave a price, and whether they offered a booking. Free.

Reply-time reportExample

Our message: “How much is a cleaning?” · Thu 9:40 pm

First reply
After 47 min
Price given
Yes
Booking offered
No
Follow-up next day
No